“Understanding is key. People can find the strength to carry on simply knowing that there is someone out there that understands them unconditionally” Daisaku Ikeda
Developing , understanding and maintaining relationship is as important a factor in the success of an organisation as it is for the professional and personal growth of an individual. Any organisation is like a family and just as the relationships or bonding in a family reflects the happiness quotient , good relations between members of the organisation will ensure its growth. Any organisation which fails to understand and take care of the physical , psychological, spiritual and emotional needs of its members will find the move on path to success very difficult. Relation between organisation (management) and employees is not just of work and salaries , it is much more than that.
Relations based on appointments or seniority may not last for long .To be long lasting the relations have to be based on understanding , beliefs and mutual respect. Bonding between a senior and a junior may be difficult to develop and sustain but between an elder and a younger based on mutual respect , beliefs and faith is easier to develop and is normally long lasting. However , the younger in any relation should always cater for the space for age , experience , responsibility and maturity.
Interpersonal relations / bonding in any organisation has a direct bearing on the productivity /outcome. Management and employees, both have to understand each other’s constraints, needs / necessities / requirements and emotions . Understanding human behaviour also helps in conflict resolutions , if any. It helps to understand/ analyse the reason for conflict between two individuals / group.
Management has to cater for the physical needs like the working environment / comfort , safety and physiological requirement of the employees like breaks / food arrangements and medical needs to keep them well motivated. The organisation which reaches out beyond and caters for the welfare of the families of the employee will always achieve better results. An employee assured of the safety , security , well being of his family including good education for children will give his best in the profession.
Management should always work towards empowering the employee by way of continuous refresher training , keeping him abreast with the latest technological changes , involving him in decision making at the required level. An employee should also understand the need for personal and professional growth .A sense of belonging and the feeling that he / she is wanted in the organisation will go a long way in increasing the motivation level. Fostering of team spirit is vital for achieving the end result helps in enhancing the sense of belonging.
Each member of the team has to have trust in each other’s abilities and intent. Trust is built over a period of time based on successive actions and responses/ reactions of individuals in varied environments / conditions.
Promotion and incentives at regular period, based on capabilities and without discrimination or favours will develop faith of the employee in the management motivate him to work selflessly.
Spiritual needs of the employee , also have to be well understood and respected by the management. Discrimination on grounds of religion , caste and community cannot be tolerated. The beliefs and values systems of the workers must be respected but at the same time the employee should not allow the religious needs and values to interfere in the work .
Management should be able to empathise with the employees. Team members do not look for sympathy but for empathy and understanding of their problems and provision of workable solution. To achieve empathy the people in management have to understand/experience the working conditions of the team .
To achieve success ,in any field / task ,a strong bond between the management and workers or better put ; between team members, based on mutual trust , respect , beliefs is an absolute must. The advent and extensive usage of technology that voice mails , video conferencing may save time my help you in working from the comfort of your chosen office space / home but to understand human relations and to bond better your feet should be on the move ( when required )and the mind should always be ticking. Nothing can bond a team better than personal touch , understanding and empathy for each other. And lastly business /or production is not just dependent on the production team but it also depends on the understanding of need, desires of the client /consumer.
“If civilization is to survive, we must cultivate the science of human relationships – the ability of all people, of all kinds, to live together, in the same world at peace.”
Franklin D. Roosevelt